Shipping policy
Shipping Policy
Thank you for shopping with Iceburg. We are committed to delivering your order safely and efficiently.
Order Processing
- Orders are usually processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays may require additional processing time.
Shipping Time
Estimated delivery time:
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
Delivery times may vary depending on location, courier availability, weather conditions, or unforeseen delays.
Shipping Charges
- We may offer Free Shipping on selected products or promotional campaigns.
- Any applicable shipping charges will be displayed during checkout.
Order Tracking
Once your order is shipped, tracking details may be shared through SMS, email, or WhatsApp (if applicable).
Delayed or Lost Shipments
While we work with trusted courier partners, Iceburg is not responsible for delays caused by:
- Courier service issues
- Natural disasters
- Incorrect shipping information provided by customers
- Unforeseen logistics problems
Incorrect Address
Customers are responsible for providing accurate shipping details. Iceburg will not be responsible for failed deliveries due to incorrect or incomplete addresses.
Damaged Products
If your order arrives damaged, you must contact us within 24 hours of delivery with proper photo/video proof and an unboxing video.
Please refer to our Return & Replacement Policy for more information.
Contact Us
For shipping-related questions or support, please contact us through our official Iceburg customer support page.
Brand Name: Iceburg
Owned & Managed By: King Digital Services